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Helpdesk Supervisor at IQVIA - ApplyBlast

Helpdesk Supervisor

IQVIA

1 month ago

3.8 on Glassdoor

Taguig City, Metro Manila, Philippines

Onsite

Full Time

Manager

0 applicants

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About this role

The Helpdesk Supervisor oversees the daily operations of a non-exempt work group, managing work assignments, attendance, and performance appraisals in compliance with organizational policies. This role focuses on coaching and mentoring team members to meet and exceed Key Performance Indicator expectations while resolving escalated customer issues. The position requires monitoring call center performance data to optimize operations and ensure adherence to Service Level Agreements.

Responsibilities

Supervise and lead call center team members to meet performance expectations
Conduct performance evaluations and provide coaching to develop team skills
Monitor and analyze call center metrics to improve operational efficiency

Skills

About IQVIA

iqvia.com

Headquarters

Durham, North Carolina, United States

Company Size

10001+ employees

Founded

2016

View Profile

IQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.