Helpdesk Support Analyst – 2nd Line

Hermes is seeking a Helpdesk Support Analyst – 2nd Line to join its London IT team, providing end-user support, troubleshooting, and device deployment for approximately 500 users across multiple locations. This full-time, 18-month fixed-term contract role focuses on resolving technical issues, managing IT assets, and ensuring a high standard of user service. The position requires strong technical skills in Windows 11, Microsoft 365, and Active Directory, alongside excellent communication and problem-solving abilities.