Helpdesk Support Specialist
Agile Defense(22 days ago)
About this role
The Helpdesk Support Specialist provides onsite Tier II desktop and network support for approximately 1200 users and associated devices at a secure facility in Quantico, VA. The role supports both unclassified and classified environments, including JWICS, ensuring reliable communications and information systems operations. The specialist participates in incident management and continuity of operations activities, working within an ITIL-based IT service management framework. The position involves shift-based coverage between 0600-1700 and occasional off-hours work to support releases and outages.
Required Skills
- Desktop Support
- Tier II Support
- Local Area Networks
- Software Installation
- Technical Troubleshooting
- Windows 11
- Imaging Devices
- Incident Management
- ITIL Framework
- ITSM Processes
+10 more
Qualifications
- Top Secret
- DoD 8570 Level II
- CCNA-Security
- CySA+
- GICSP
- GSEC
- Security+CE
- SSCP
- ITIL Foundation v3
- Microsoft Certified Desktop Administrator Associate
+1 more
About Agile Defense
agiledefense.comAgile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.