Helpdesk Support Specialist
Agile Defense
About this role
The Helpdesk Support Specialist provides onsite Tier II desktop and network support for approximately 1200 users and associated devices at a secure facility in Quantico, VA. The role supports both unclassified and classified environments, including JWICS, ensuring reliable communications and information systems operations. The specialist participates in incident management and continuity of operations activities, working within an ITIL-based IT service management framework. The position involves shift-based coverage between 0600-1700 and occasional off-hours work to support releases and outages.
Skills
Qualifications
About Agile Defense
agiledefense.comAgile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.
Recent company news
PR NewswireAgile Defense Completes Integration of IntelliBridge, Marking a New Phase of Growth, Innovation, and Mission Impact
Nov 25, 2025
ExecutiveBizAgile Defense Company Receives Phase III SBIR Award
Oct 31, 2025
WashingtonExecAgile Defense Wins Phase 1 Alliant 3 Award
2 weeks ago
PwCAgile defense procurement
Dec 19, 2025
Homeland Security TodayAgile Defense Awarded $25M Small Business Contract by Department of State’s Office of Open Source Intelligence
Oct 29, 2025
About Agile Defense
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$73k – $98k
per year