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BruckEdwards
The Helpdesk Team Lead serves as the Tier 2 lead for the Identity and Access Management (IDAM) Helpdesk, providing advanced technical support and operational leadership to ensure efficient service delivery. This role is responsible for the timely resolution of escalated technical issues, ticket management, and continuous improvement of helpdesk processes. The position acts as a key liaison among users, technical teams, and management to maintain high-quality support for identity governance and authentication systems.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BruckEdwards.
BruckEdwards didn’t post a salary, so this is our estimate from similar listings.
12% below the average for this role