Helpdesk Technician I

GLIDE(22 days ago)

San Francisco, CAOnsiteFull TimeJunior$48,000 - $56,000IT Support

About this role

GLIDE is seeking a Helpdesk Technician I to provide technical support for internal users, including troubleshooting, hardware and software configuration, and user assistance. The role involves supporting Microsoft, Mac, iOS, and Android devices, maintaining helpdesk tickets, and liaising with vendors. It is a customer-focused position in a community-oriented non-profit environment.

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Required Skills

Microsoft Office 365
Windows
Mac OS
iOS
Android
Helpdesk
Troubleshooting
Hardware
Networking
Ticketing

About GLIDE

glide.org

GLIDE is a San Francisco–based nonprofit (founded in 1963) centered in the Tenderloin that delivers compassionate, sustained, comprehensive care to people experiencing poverty, homelessness, addiction, and marginalization. Its programs include daily community meals, housing and benefits navigation, primary and behavioral healthcare, addiction recovery, job training and education, and legal and social supports. Rooted in the legacy of Glide Memorial Church, GLIDE pairs direct services with cultural programming and advocacy to promote individual and collective transformation, dignity, and belonging. The organization is known for an inclusive, nonjudgmental approach that builds community through ongoing support and celebration.

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