HICAP Counselor

The HICAP Counselor supports the Inland Empire HICAP Operations, Call Center, and Outreach Departments by providing administrative and operational support, mentoring volunteers, and assisting with special projects. The role involves counseling Medicare beneficiaries, caregivers, and professionals about Medicare benefits, coverage, and related health insurance issues. The position requires maintaining accurate client records, completing data entry, and collaborating with team members to enhance program quality and counseling activities.