Homes Platform Customer Journey Manager
Lloyds Bank(25 days ago)
About this role
Lloyds Banking Group is seeking a Customer Journey Manager to enhance the customer experience by leading product development and process optimization. The role involves collaborating with cross-functional teams to ensure customer needs are at the forefront and continuously improving journey effectiveness.
Required Skills
- Customer Journey Mapping
- Product Development
- Data Analysis
- Process Optimization
- Cross-functional Collaboration
- Customer Experience
- Figma
- Change Management
- Stakeholder Communication
- Continuous Improvement
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