Hospitality Operations Manager

The Hospitality Operations Manager serves as the Ambassador for Yale Hospitality, overseeing front-of-the-house operations for residential dining and supporting assigned units within a zone of dining halls. This role ensures high standards for food quality, preparation, and cleanliness while supervising a team of unionized staff and accomplished chefs to deliver exceptional service. The position involves developing service standards, managing customer service policies, and conducting in-service training to maintain a positive dining experience for the university community.