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© All Rights Reserved. ApplyBlast.com
Helion Technologies
Helion is seeking a Hybrid Desktop Support Analyst to serve as the initial point of contact for incoming support inquiries, responsible for triaging, troubleshooting, and resolving Tier 1 issues. The role involves managing a queue of tickets and calls while documenting steps in the Autotask ticketing system to provide swift, courteous support to clients. This position requires on-site travel to client locations in Minnesota to perform break/fix tasks, hardware deployment, and network connectivity troubleshooting.
Helion Technologies is a managed IT, cybersecurity, compliance, and Tekion Certified DMS Enablement provider built exclusively for automotive and heavy truck dealerships nationwide. Founded in 1997, Helion serves over 2,000 dealerships with services including Managed IT, Cybersecurity, Compliance, Co-Managed IT, Tekion Enablement, Managed AI, and DMS Transition support. The company is known for its high client retention and fast support response times.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Helion Technologies.
20% below the average for this role