Hypercare CX Coordinator

The Hypercare CX Coordinator will deliver exceptional support to homeowners and Pros during active projects, managing workflows and resolving support requests in real time to ensure smooth project execution. This role involves identifying customer pain points, improving processes, and collaborating with cross-functional teams to enhance the overall customer experience. The position requires adaptability and a strong customer-first mindset to thrive in a fast-paced environment with non-traditional working hours.