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Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS at Gruve - ApplyBlast

Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS

Gruve

10 hours ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Identity & Access Support Analyst (L1) role at Gruve involves monitoring and supporting enterprise identity services, including Active Directory, LDAP, and ADFS. The position requires handling initial authentication troubleshooting, incident logging, and timely escalation to senior teams to maintain service availability and security. This role operates within a 24x7 global support environment, ensuring SLA compliance and effective shift handovers.

Responsibilities

Monitor and troubleshoot Active Directory, LDAP, and ADFS services
Manage identity administration tasks including password resets and account unlocks
Log incidents and escalate critical issues to L2/L3 teams within SLAs

Skills

About Gruve

gruve.ai

Headquarters

Redwood City, California, United States

Company Size

1-10 employees

Founded

2024

View Profile

Gruve is an AI-native infrastructure and managed cybersecurity services company built for enterprise workloads. It offers the PulseAI platform for private AI infrastructure, as well as AI SOC, digital forensics and incident response (DFIR), and managed AI security services. Gruve is also a Cisco Strategy Services Partner, delivering Cisco-powered AI, security, data center, and networking solutions.