IDT Process Analyst - User Services
Shell plc
About this role
A Process Analyst in User Services focuses on designing, improving, and ensuring the performance of virtual agent capabilities within ServiceNow for Shell IT. The role involves enhancing conversational AI solutions, improving user experience across IT self-service portals, and establishing operational governance for virtual agent performance.
Skills
Qualifications
About Shell plc
shell.comShell is a global group of energy and petrochemical companies. Learn more about Shell on our global website.
Recent company news
Royal Dutch Shell Plc .comThe Long Shadow of Industry: 10 Global Companies with the Most Controversial Histories
14 minutes ago
PR NewswireShell to sell Jiffy Lube International and Premium Velocity Auto to Monomoy Capital Partners
3 days ago
Yahoo FinanceOil and Gas Infrastructure Industry Report 2026-2035 Featuring NGL Energy Partners, Centrica, Kinder Morgan, Schlumberger, Royal Vopak NV, Shell PLC, Exxon Mobil, Baker Hughes, Chevron, TotalEnergies
2 days ago
ShellShell at a glance
Oct 21, 2025
Finviz - Stock ScreenerJPMorgan Lifts PT on Shell plc (SHEL) to 3,600 GBp From 3,400 GBp - Here's Why
3 days ago
About Shell plc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Shell plc.
Salary
$120k – $150k
per year
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