Specialist IS Bus Sys Analyst - Service Desk Automation

Amgen(6 months ago)

HybridFull TimeSenior$128,918 - $173,167 (estimated)Information Systems

About this role

Senior individual contributor serving as Product and Process Owner for Amgen’s self-service automation platforms, including the Global Service Desk Virtual Agent. Responsible for defining roadmap and optimizing self-service experiences to improve user experience and reduce manual support across Amgen’s IT support ecosystem. Works closely with global support teams and ServiceNow platform partners to scale conversational workflows and governance.

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Required Skills

Conversational Automation
ServiceNow
NLU
Conversational UX
Product Ownership
Agile Delivery
Data Analysis
ITSM
Knowledge Management
Communication

+3 more

Qualifications

Doctorate Degree
Master's Degree
Bachelor's Degree
Degree in Computer Science or Related Field
ITIL v3/4 Foundation
ServiceNow Certified Implementation Specialist - Virtual Agent
SAFe Product Owner/Product Manager
Conversational Design Training

About Amgen

amgen.com

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.

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