Specialist IS Bus Sys Analyst - Service Desk Automation
Amgen
About this role
Senior individual contributor serving as Product and Process Owner for Amgen’s self-service automation platforms, including the Global Service Desk Virtual Agent. Responsible for defining roadmap and optimizing self-service experiences to improve user experience and reduce manual support across Amgen’s IT support ecosystem. Works closely with global support teams and ServiceNow platform partners to scale conversational workflows and governance.
Skills
Qualifications
About Amgen
amgen.comAmgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
Recent company news
AmgenAmgen Named to Forbes’ 2026 List of America’s Best Large Employers
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About Amgen
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Amgen.
Salary
$129k – $173k
per year