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Implementation Account Manager at Esper - ApplyBlast

Implementation Account Manager

Esper

2 months ago

3.4 on Glassdoor

Remote

Full Time

Manager

2 applicants

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About this role

The Implementation Account Manager (IAM) on Esper's Professional Services team drives customer adoption and time‑to‑value during the onboarding phase, acting as a trusted business advisor to align the platform with client workflows and policy goals. The role balances technical configuration with change management, overseeing project delivery, mitigating risks, and ensuring a smooth handoff to Customer Success.

Responsibilities

Drive time-to-value through deployment scope and workflow mapping
Enforce configuration guardrails and mitigate scope creep
Navigate change management with executive sponsors and business owners
Track delivery rigor, timelines, and implementation deliverables
Lead strategic handoff to Customer Success with clean documentation

Skills

Qualifications

Bachelor's degree in Business, Computer Science, or Public AdministrationPMPCAPMProsci

About Esper

esper.com

Headquarters

Austin, Texas, United States

Company Size

11-50 employees

Founded

2018

View Profile

Esper Regulatory Technologies, Inc. provides cloud-based policy management software for government and public sector organizations. The platform automates policy workflows, regulation and code management, policy publication, and audit trails to enhance transparency, compliance, and governance across state and local governments.