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Implementation Consultant - Lead at Sprinklr - ApplyBlast

Implementation Consultant - Lead

Sprinklr

3 months ago

3.4 on Glassdoor

Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

The CCaaS Implementation Consultant at Sprinklr deploys and configures the Sprinklr platform for enterprise clients, ensuring optimal onboarding and value delivery. This role involves acting as a primary escalation point for clients, performing system health checks, and providing consulting advice on platform functionality and enhancements. The consultant collaborates with teams to establish best practices for product adoption while training client users and managing relationships with key stakeholders.

Responsibilities

Configure Sprinklr product for various brands and industries
Perform health checks and suggest platform upgrades for clients
Train client users and establish trust with client champions
Provide consulting advice on platform implementation phases
Collaborate with teams to develop best practices for adoption

Skills

Qualifications

Spanish and English Business Proficiency

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.