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T&T Consultant - Sales & Service (Genesys Cloud Implementation) - MY at Deloitte - ApplyBlast

T&T Consultant - Sales & Service (Genesys Cloud Implementation) - MY

Deloitte

5 months ago

3.8 on Glassdoor

Remote

Contract

Senior

0 applicants

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About this role

A Genesys Cloud Implementation Consultant at Deloitte designs, configures, tests, and deploys Genesys Cloud CX solutions across voice and digital channels for clients. The role involves collaborating with stakeholders and architects to translate business requirements into functional platform configurations while managing solution delivery from discovery to post-go-live stabilization.

Responsibilities

Design and configure Genesys Cloud CX solutions for voice and digital channels
Translate business requirements into functional platform configurations
Lead deployment activities including environment setup and migration support
Conduct functional testing and support defect management during go-live
Collaborate with stakeholders to provide demonstrations and knowledge transfer

Skills

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.