Implementation Engineer – Unified Communications & Contact Center Solutions

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions, partnering with Solution Architects and Project Managers to implement new solutions, perform upgrades, and troubleshoot customer issues. The role requires strong technical expertise in enterprise communications platforms like Avaya and Microsoft Teams, along with effective customer communication skills. This position supports complex customer issues and ensures successful outcomes for net-new implementations and system upgrades.