Implementation Manager
Assembled(15 days ago)
About this role
Assembled is a platform that integrates human agents and AI to support customer service operations at scale. The company is seeking an Implementation Manager to lead customer onboarding and technical setup, helping clients optimize their support processes while driving revenue, retention, and satisfaction.
Required Skills
- SQL
- APIs
- Customer Support
- SaaS
- Technical Support
- Product Management
- API Integrations
- Customer Success
- Cross-functional Collaboration
- Data Analysis
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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