Implementation & Onboarding Project Manager

Block(29 days ago)

HybridFull TimeMedior$60,580 - $110,960Customer Success

About this role

Global Seller Onboarding Specialists manage the final stages of the sales funnel, driving US merchant deals through activation and accelerating onboarding. They project-manage the onboarding journey, guide sellers through discovery, setup, and training, and document feature requests to inform product roadmaps. This customer-facing role involves both remote consultations and occasional onsite visits.

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Required Skills

Merchant Onboarding
Sales Funnel
Customer Facing
Project Management
Cross Functional
Stakeholder Management
Product Knowledge
Training Creation
Data Entry
Hardware Installation

+5 more

Qualifications

BA/BS Degree

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.