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Implementation Specialist at Dockwa - ApplyBlast

Implementation Specialist

Dockwa

5 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

7 applicants

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About this role

The Implementation Specialist at Dockwa serves as the critical bridge between sales and customer success, guiding marina operators through product configuration, data migration, and system integration to ensure a successful go-live. This role focuses on driving product adoption and long-term retention by tailoring onboarding experiences to each customer's operational needs. The specialist collaborates with Sales, Product, and Customer Success teams to streamline implementation processes and enhance the overall customer experience.

Responsibilities

Guide marina customers through product configuration, system integration, and go-live readiness
Migrate and configure customer data including rates, inventory, contracts, and dock maps
Conduct training sessions focused on product adoption and operational success across various user roles

Skills

About Dockwa

dockwa.com

Headquarters

Newport, Rhode Island, United States

Company Size

11-50 employees

Founded

2014

View Profile

Dockwa is a marine technology company that operates an online marketplace and software platform connecting boaters with marinas and yacht clubs for slip, mooring, and transient dock reservations. It provides booking and reservation tools, secure payment processing, guest management, and marina operations features to streamline berth scheduling and increase occupancy. Boaters use Dockwa’s web and mobile apps to find availability, request or confirm stays, and pay online, while marinas use its tools to manage inventory, communications, and reporting. Trusted by numerous marinas and boaters, Dockwa aims to simplify the boating experience through digital tools and integrations.