Improvement & Impact Specialist

Home Chef (1 month ago)

OnsiteFull TimeSenior$51,000 - $55,000Customer Support

About this role

The Quality Assurance and Training Specialist on Home Chef’s Customer Support team oversees QA and learning programs, maintains customer support resources, and drives continuous improvement initiatives. The role partners with Team Leads and cross-functional stakeholders to standardize training and ensure onboarding and knowledge content remain current.

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Required Skills

Quality Assurance
Training
Onboarding
Knowledge Base
Data Analysis
Communication
Facilitation
Coaching
Project Management
Customer Support

Qualifications

Four-year Degree (preferred)

About Home Chef

homechef.com

Home Chef is a meal kit delivery service that sends weekly deliveries of fresh, perfectly‑portioned ingredients and step‑by‑step recipes so customers can prepare home‑cooked meals in about 30 minutes. It offers a rotating, customizable menu with options for different serving sizes and dietary preferences, plus oven‑ready and ready‑to‑heat selections. Subscribers pick meals each week and receive flexible, subscription‑based deliveries designed to simplify meal planning and cut prep time. Home Chef emphasizes convenience, variety, and fresh ingredients for home cooking.

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