Quality Assurance Analyst 2

Dexcom(3 months ago)

HybridFull TimeMedior$96,309 - $128,115 (estimated)Quality Assurance

About this role

A Quality Assurance Coach on Dexcom’s GBS Quality Assurance team focused on improving service quality and patient outcomes through agent development and QA processes. The role supports the customer support organization within a hybrid work environment and contributes to continuous improvement and adoption of QA tools. It is positioned to partner with training and operations to maintain service standards and product knowledge.

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Required Skills

Coaching
Quality Assurance
Customer Service
Training
Communication
Conflict Resolution
CRM
Analytics
Regulatory Compliance
Contact Center

+2 more

Qualifications

Bachelor’s Degree (Communications, Psychology, Healthcare, Business)
Certification in Quality Assurance
Six Sigma
COPC
ISO 9001

About Dexcom

dexcom.com

Dexcom Continuous Glucose Monitoring is simplifying diabetes management with a small device, accurate real-time glucose readings, and proven results. No fingersticks or scanning.†

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