In-Bound Call Center Representative

IronMountain Solutions(27 days ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

Insight Technology Solutions is hiring an Inbound Call Center Representative to support the DHS ICE HSI Tip Line. The role is fully remote (within one hour of the PIV office for equipment pickup) and requires a proactive, organized individual who can work independently and help improve processes. The position supports intake and routing of tips and information to appropriate field offices and agencies while maintaining data privacy and professional customer service. The team-oriented role emphasizes attention to detail and the ability to handle high-volume, time-sensitive interactions.

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Required Skills

Call Handling
Information Gathering
Tip Assessment
Research
Documentation
Report Routing
Escalation
Policy Compliance
Customer Service
Multitasking

+10 more

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.