In-Bound Call Center Representative
IronMountain Solutions(26 days ago)
About this role
Jr Customer Service Representative supporting the DHS ICE HSI Tip Line in a fully remote capacity with occasional on-site equipment pickup. The role requires a customer-service oriented, detail-focused individual who works independently in a high-volume environment and contributes to process improvement. The position emphasizes professionalism, accuracy, and adherence to data privacy and procedures.
Required Skills
- Answer Calls
- Manage Tips
- Gather Info
- Document Calls
- Tip Assessment
- Research
- Data Entry
- Report Routing
- Escalation
- Policy Compliance
+10 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.