In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
The Junior Inbound Call Center Representative supports the DHS ICE HSI Tip Line by answering and managing incoming calls and online tips from the public. This fully remote role requires strong attention to detail, the ability to work independently, and a focus on process improvement and customer service. The position involves interaction with government systems and diverse stakeholders and requires occasional onsite equipment pickup or in-person coordination.
Required Skills
- Call Handling
- Information Gathering
- Tip Assessment
- Open-Source Research
- Documentation
- Report Routing
- Issue Escalation
- Policy Compliance
- Customer Service
- Multitasking
+4 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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