In-Bound Call Center Representative

IronMountain Solutions(25 days ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

The Inbound Call Center Representative is a Jr Customer Service role supporting the DHS ICE HSI Tip Line, working remotely to assist with intake and processing of public tips. The position requires a proactive, organized individual with strong attention to detail, sound judgment, and the ability to work independently. Candidates should be customer-service oriented and able to suggest and implement process improvements to support long-term success.

View Original Listing

Required Skills

Call Handling
Information Gathering
Tip Assessment
Open-Source Research
Documentation
Report Routing
Escalation
Data Privacy
Customer Service
Multitasking

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.