Tech Support Engineer (Generalist)

Vonage(19 days ago)

Mexico City, MexicoOnsiteFull TimeJunior$60,420 - $80,677 (estimated)Support

About this role

As a Level 1 Technical Support Engineer for our API Support group, you will deliver first-class support to our rapidly growing customer base. Our Support Engineers demonstrate excellent communication skills, sound judgment, and strong organizational habits to ensure that every customer issue receives the appropriate attention.

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Required Skills

Technical Support
Customer Support
API Knowledge
Communication Skills

Qualifications

Bachelor's Degree in Computer Science

About Vonage

vonage.com

Vonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.