In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
A Junior Customer Service Representative supporting the DHS ICE HSI Tip Line in a primarily remote capacity with occasional onsite needs for equipment pickup. The role is part of a government-facing, high-volume call center team and requires a detail-oriented, organized individual who can work independently and contribute to process improvements.
Required Skills
- Call Handling
- Data Entry
- Research
- Documentation
- Report Routing
- Escalation
- Policy Compliance
- Customer Service
- Telephony
- CRM
+7 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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