Inbound Call Center Representative

IronMountain Solutions(27 days ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

Junior Customer Service Representative supporting the DHS ICE HSI Tip Line in a fully remote capacity (within one hour of the Hampton, VA office for equipment pickup). The role requires strong attention to detail, the ability to work independently, and close coordination with government partners to ensure timely and accurate processing of tip-line information. Ideal candidates have call center experience and strong organizational and analytical skills.

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Required Skills

Call Handling
Tip Intake
Data Entry
Research
Documentation
Report Routing
Escalation
Multitasking
Communication
Active Listening

+7 more

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.