Inbound Enquiry Centre Advisors - Belfast

This role involves providing high-quality customer service to claimants of Personal Independence Payment (PIP) and Disability Living Allowance (DLA) via telephone, handling new claims, renewals, and resolving both simple and complex issues. The position is a full-time, permanent role based primarily from home with a mandatory weekly office day in Belfast. The role requires accurate data input, effective communication, and the ability to work flexible shift patterns within a non-sales environment.