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Inbound Sales Management Senior Analyst at Accenture - ApplyBlast

Inbound Sales Management Senior Analyst

Accenture

19 days ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves managing customer support operations, resolving customer queries, and handling escalations to ensure timely resolutions within SLAs. The position focuses on transforming customer service into a strategic differentiator by leveraging technology and optimizing contact center performance. The analyst will work as an individual contributor or oversee small work efforts, interacting with peers, clients, and management.

Responsibilities

Manage and resolve customer queries and escalations
Handle complaints and provide best resolutions within SLAs
Analyze and solve increasingly complex customer support problems

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.