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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations team handles escalated customer queries, complaints, and fault resolution within SLAs. Based in the US region with night shift availability aligning to IST, the role involves managing a blended support process across calls, emails, and chats to ensure seamless interactions. Candidates must possess strong communication skills and critical thinking abilities to deliver personalized solutions for dissatisfied customers.

Responsibilities

Resolve escalated customer queries and complaints within SLAs
Manage blended support interactions via phone, email, and chat
Deliver personalized solutions to dissatisfied customers and employees
Handle fault closing and ensure seamless customer experiences
Adapt to rotational night shifts aligned with US time zones

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.