Support Advisor German Market
Auctane (7 days ago)
About this role
A Customer Service Advisor at Packlink provides support to customers through various channels, including live chats, phone calls, and emails. They handle complaints, support sales queries, and aim to deliver a simple and effective customer service experience across multiple countries in Europe.
Required Skills
- Customer Service
- Communication
- Multilingual
- Problem Solving
- Chat Support
- Phone Support
- Email Support
- Logistics
- SaaS
- Problem Resolution
About Auctane
auctane.comAuctane is a shipping and logistics technology company that builds cloud-based tools, APIs and services to help merchants manage shipping, fulfillment, and carrier connectivity across ecommerce channels. Its platform offers automated label creation, rate shopping, tracking, and analytics to streamline operations for retailers and marketplaces. Auctane integrates with major carriers and sales channels and provides developer-friendly APIs to embed shipping into apps and workflows. Their stated mission, "Every merchant, everywhere," reflects a focus on simplifying shipping at scale for businesses of all sizes.
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