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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves managing customer and employee queries, resolving escalations, and ensuring fast resolution within SLAs in a blended support environment. The position focuses on delivering personalized interactions across calls, emails, and chats, predominantly serving the US region. Candidates must be detail-oriented and capable of handling high-pressure situations while working rotational night shifts aligned with IST.

Responsibilities

Manage and resolve customer and employee inquiries via multiple channels
Handle escalations and complaints to ensure quick resolution within SLAs
Deliver personalized support interactions predominantly over the phone
Collaborate within team settings to solve routine problems effectively
Maintain high service standards during rotational night shifts for the US region

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.