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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate at Accenture will manage customer queries, handle escalations, and resolve complaints within Service Level Agreements for the Next Generation Customer Operations vertical. This role involves providing seamless, personalized support to clients and employees across calls, emails, and chats while meeting strict SLA requirements. The position requires working flexible rotational night shifts to support US region operations.

Responsibilities

Resolve customer queries and handle escalations efficiently
Manage complaints and close fault tickets within SLAs
Process high volumes of calls, emails, and chat interactions
Maintain personalized interactions for clients and vendors
Adapt to rotational night shifts for US region support

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.