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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Inbound Sales Representative Associate supports Accenture's Customer Support vertical by handling queries, managing escalations, and resolving complaints for clients and employees. This detail-oriented role primarily involves communication via calls, emails, and chats to ensure personalized interactions while adhering to strict Service Level Agreements. Candidates must be flexible regarding rotational night shifts to cover the US region.

Responsibilities

Handle inbound customer and employee inquiries via phone and chat
Resolve escalations and complaints within established SLAs
Adhere to contact center protocols and compliance standards
Work rotational night shifts to support US clients
Communicate effectively across multiple interaction channels

Skills

Qualifications

BA or BS in any fieldHigh School Diploma or equivalent

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.