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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate within Accenture's Customer Support vertical manages and resolves customer queries, escalations, and complaints across blended channels including calls, emails, and chats. This role demands exceptional communication and problem-solving skills to deliver seamless support primarily to the US region while adhering to strict service level agreements. The position involves handling employee and vendor interactions, often requiring night shift availability to align with IST time zones.

Responsibilities

Resolve customer queries and complaints via multiple contact channels
Manage escalations and ensure adherence to service level agreements
Deliver personalized support for employees, customers, and vendors
Handle interactions primarily through phone calls and digital messaging
Work rotating night shifts to support US region operations

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.