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Inbound Sales Representative New Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative New Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Gurugram, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative for Accenture's Next Generation Customer Operations team handles customer and employee queries across voice, email, and chat channels. The role focuses on resolving complaints, managing escalations, and ensuring interactions meet Service Level Agreements primarily for US clients. Candidates must be adaptable, capable of working night shifts, and able to solve routine problems using established guidelines.

Responsibilities

Resolve routine customer and employee queries via phone and digital channels
Manage escalations and complaints within defined Service Level Agreements
Deliver personalized interactions for clients in the US region
Apply general guidelines to solve problems and refer when needed
Maintain composure while working night shifts in a high-pressure environment

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.