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Incident and Escalation Management at Datadog - ApplyBlast

Incident and Escalation Management

Datadog

25 days ago

4.0 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

The Incident and Escalation Management team at Datadog seeks an expert to lead the response to complex, high-impact incidents and escalations for global customers. This individual contributor role focuses on customer communication, technical engagement, and implementing processes to improve the overall customer experience during critical moments. The position involves driving cross-functional coordination, establishing best practices, and mentoring team members to enhance incident response capabilities.

Responsibilities

Lead response to complex incidents and escalations from start to finish
Implement processes and automations to improve incident management
Mentor team members and establish incident response best practices

Skills

About Datadog

datadoghq.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.