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Incident and Problem Management Practice Owner at CAE - ApplyBlast

Incident and Problem Management Practice Owner

CAE

4 months ago

3.9 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Principal ITIL Lead at CAE establishes and maintains global IT Service Management practices and standards across the organization. This role involves driving operational performance, ensuring compliance with frameworks like ITIL 4 and ISO standards, and acting as the authoritative Subject Matter Expert for the practice. Key duties include leading training programs, monitoring process adherence, and providing executive-level reporting on practice health and risk areas.

Responsibilities

Design and maintain IT Service Management practice policies and standards
Drive operational performance and enforce accountability across IT groups
Lead continual improvement initiatives to increase practice maturity
Provide executive-level reporting on practice health and risk areas
Establish and lead the organization-wide Practice training program

Skills

Qualifications

ITIL 4 Foundation CertificationITIL 4 Specialist CertificationsSix Sigma Yellow Belt or Green Belt

About CAE

cae.com

Headquarters

Montreal, Quebec, Canada

Company Size

5001-10000 employees

Founded

1947

View Profile

CAE is a global technology company that provides simulation and training solutions for civil aviation and defense & security sectors. Its offerings include full-flight simulators, pilot and crew training, aircraft maintenance training, aviation software, and mission support systems for military and public safety clients. CAE operates worldwide with aviation academies, training centers, and a broad portfolio of aviation and defense technologies.