About this role
Talkdesk is looking for an Incident & Platform Operations Commander to manage incident documentation, track cross-functional initiatives, support strategic platform projects, and oversee critical vendor processes. The role emphasizes organizational and documentation skills, working closely with various internal teams to ensure operational excellence and strategic alignment. It offers an opportunity to contribute to a leading AI-driven customer experience platform.
Required Skills
- Jira
- Confluence
- Google Workspace
- Incident Management
- Root Cause Analysis
- Operational Documentation
- Vendor Management
- Cross-Functional Collaboration
- Project Tracking
- Process Improvement
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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