Incident Lifecycle Management (ILCM)
Unisys(1 month ago)
About this role
Unisys is hiring a Service Delivery / Incident Manager to support its IT support organization by ensuring service quality and adherence to established SLAs. The role focuses on coordinating across resolver teams, improving operational performance, and driving customer satisfaction through governance and escalation mechanisms.
Required Skills
- Incident Management
- SLA Management
- Ticketing
- Service Delivery
- ITIL
- MS SQL
- MS Excel
- SOP Documentation
- Communication
- Analytical Skills
+1 more
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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