Sopra Steria
The Incident Manager will join the client's ITSM team to coordinate and manage critical incidents, collaborating with various teams and stakeholders to ensure effective resolution within established SLAs. The role involves leading Major Incident Management processes, facilitating incident reviews, and driving remediation activities to minimize business impact. This position requires strong governance of the incident management process and ensuring accurate documentation throughout the incident lifecycle.
Sopra Steria is a European technology and consulting leader that helps organizations accelerate digital transformation through consulting, digital services and software development. It delivers end-to-end capabilities—strategy and advisory, system integration, managed services, cloud, cybersecurity, data & AI, and industry-specific software—across sectors such as public services, banking, defense, telecom and transport. With a strong European footprint and global delivery network, Sopra Steria emphasizes measurable, sustainable benefits through innovation, operational excellence and secure, responsible solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Sopra Steria didn’t post a salary, so this is our estimate from similar listings.
34% below the average for this role