Incident Management Consultant

The Incident Management Consultant serves as the process owner and subject matter expert for incident and major incident management within IT Service Management, accountable for defining, governing, and continuously improving practices that protect enterprise service availability and minimize business disruption. The role leads major incident response across the full lifecycle, facilitates executive-facing communication during critical events, and partners with technology and business leaders to ensure alignment with enterprise priorities and service commitments. Additionally, the consultant develops data-driven insights and reporting capabilities to support enterprise risk awareness, service reliability, and operational decision-making.