Incident Manager F/H
NTT DATA,(1 month ago)
About this role
NTT DATA is hiring a coordinator to jointly lead a 20-person technical operations team supporting networks, security, communications and data center services. The role serves as an escalation point for clients and global service centers, manages ticketing and schedules via ServiceNow, and drives continuous improvement through PIRs, KPI monitoring and process updates. The position requires collaboration across international teams and involvement in crisis response and managerial on-call duties.
Required Skills
- ServiceNow
- Incident Management
- Escalation
- Team Coordination
- Backlog Management
- SLA Monitoring
- CSAT Analysis
- Post-Incident Review
- Crisis Management
- Vendor Management
+2 more
Qualifications
- Bac+3
- Bac+5
- ITIL Foundation
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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