Senior Incident & Problem Management Specialist (ITSM)

City of Alexandria

1 day ago

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Incident & Problem Management Specialist at CMHC supports and executes Incident Management and related ITSM processes, focusing on ServiceNow tooling, workflow execution, data quality, and operational reliability. The role involves maintaining process integrity, optimizing workflows, ensuring accurate data, and supporting continuous improvement through analysis.

Skills

Qualifications

ITIL FoundationPostsecondary Education in Information Technology or Computer Science

About City of Alexandria

alexandriava.gov

City of Alexandria, VA is the official municipal government for the City of Alexandria, Virginia, providing information and digital services to residents, businesses, and visitors. The website centralizes city services — permits and licenses, utility and tax payments, public safety and emergency alerts, parks and recreation, transportation, and planning/development — along with news, meeting calendars, and public records. It offers online tools for engagement such as service requests, payments, department contacts, and elected‑official information to promote transparency and civic participation. The site aims to make government accessible, timely, and responsive through searchable resources and multilingual support.