Incident Manager, Junior

The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission-critical systems. The role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents while maintaining governance for incident logging, categorization, escalation, and communications. The position also drives continuous improvement by analyzing incident trends and facilitating root-cause reviews in a highly regulated federal IT environment.