Clutch
This role involves managing and overseeing incident and request management processes within ITSM platforms. The person is responsible for coordinating resolution efforts, ensuring SLA compliance, and implementing process improvements across service providers.
Headquarters
Washington, District Of Columbia, United States
Company Size
51-200 employees
Founded
2013
Clutch is a B2B ratings and reviews platform that helps businesses find and evaluate service providers—software developers, digital marketing agencies, IT firms, and consultants—through verified client reviews, detailed company profiles, and project case studies. It aggregates vendor rankings by service, location, and industry, publishes research and market reports, and provides tools for shortlisting and contacting firms. Buyers use Clutch for transparent, research-backed vendor selection, while providers use it to showcase work and build credibility through client feedback. Founded in 2012 and headquartered in Washington, D.C., Clutch serves a global marketplace of buyers and service providers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Clutch.
Clutch didn’t post a salary, so this is our estimate from similar listings.
7% above the average for this role
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