Incident Manager

The Incident Manager role is responsible for managing technology incidents to resolution in a 24/7/365 environment, serving as the command center for critical incidents to prevent, contain, and minimize business impact. The position involves leading the resolution of high-priority incidents, troubleshooting root causes using various analytics tools, and acting as the primary point of contact for stakeholders during business-impacting events. Additionally, the role requires partnering with cross-functional teams to enhance monitoring processes, provide incident trend analysis, and drive continuous operational improvements.