Hialeah

Information Operator

Hialeah(3 months ago)

OnsiteFull TimeJunior$33,823.14 - $63,789.96Emergency Communications
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About this role

Information Operator for the City of Hialeah’s 911 Communications Center responsible for receiving and screening non-emergency telephone calls, evaluating caller needs, and directing inquiries to appropriate city departments. The role supports accurate record keeping and caller assistance while working under the supervision of a communications supervisor. It requires confidentiality, professionalism, and shift work.

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Required Skills

  • Multi-Line Phone
  • Call Routing
  • Record Keeping
  • Clerical Duties
  • Typing
  • Bilingual
  • Customer Service
  • Radio Communication
  • Computer Terminals
  • CAD

Qualifications

  • High School Diploma or G.E.D.
  • Typing 25 WPM
  • Bilingual English-Spanish

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